Effective Date: September 4, 2026
Thank you for supporting Dipped & Decorated!
All Sales Are Final
Due to the nature of our products, all sales are final. We do not accept returns or exchanges for products that are ordered correctly and received as expected.
Please carefully review your order details, including product selections, quantities, flavors, colors, designs, and shipping information before completing your purchase.
Damaged or Incorrect Orders
Customer satisfaction is important to us. If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us within 24 hours of delivery.
To help us resolve the issue, please provide:
- Your order number
- A description of the issue
- Clear photos of the item(s)
- Photos of the shipping package and packaging, if applicable
Once we receive your information, we will review the issue and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, store credit, or refund.
Perishable Products
Because our products are perishable, we cannot accept returns of food or other perishable items.
For the best quality, customers are responsible for following any storage or care instructions provided with their order.
We are not responsible for damage or deterioration resulting from improper storage, handling, exposure to heat, moisture, or other conditions after delivery.
Order Changes & Cancellations
If you need to make a change to your order or request a cancellation, please contact us as soon as possible.
Because orders may be prepared specifically for each customer, changes or cancellations cannot be guaranteed once an order has entered production or preparation.
Once an order has shipped, it cannot be canceled.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and delivery information at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the order shipped again.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Refund Processing
If a refund is approved, it will be issued to the original payment method whenever possible.
Please allow your payment provider or financial institution additional time to process the refund and post it to your account.
Holiday & Shipping Delays
Dipped & Decorated does not ship on national holidays. Shipping schedules may also be affected by holidays, severe weather, carrier delays, natural disasters, and other circumstances beyond our control.
These delays do not automatically qualify an order for a refund.
We recommend placing orders in advance during holidays and peak seasons to allow sufficient time for processing and delivery.
Customer Support
If you have questions regarding an order, refund, return, or this policy, please contact us:
Email: dippedanddecoratedatl@gmail.com
Business Hours: Monday–Saturday, 9:00 AM–8:00 PM
We strive to respond to all customer inquiries within 24–48 hours during our business hours. Response times may be longer during holidays, weekends, high-volume periods, or other circumstances that affect customer support availability.
Thank you for choosing Dipped & Decorated and for allowing us to create something special for you!