Shipping Policy

Effective Date: September 3, 2026

Thank you for shopping with Dipped & Decorated! We appreciate your business and are committed to carefully preparing and shipping your order.

Please review our shipping policy below.

Order Processing & Shipping Schedule

Orders are processed and prepared for shipment based on our regular shipping schedule.

Orders ship on Mondays, Wednesdays, and Fridays.

Orders placed after the processing cutoff or on a non-shipping day will be processed for the next available shipping day.

Please keep in mind that processing time and delivery time are separate. Once your order has shipped, delivery times depend on the shipping carrier and destination.

Shipping Delays & Holidays

Please be aware that shipping and delivery times may be affected by holidays, severe weather, carrier delays, natural disasters, or other circumstances beyond our control.

We do not ship on national holidays. If a scheduled shipping day falls on a national holiday, your order will ship on the next available shipping day.

During major holidays and peak seasons, additional processing or delivery time may be necessary. We appreciate your patience and understanding during these periods.

Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Shipping estimates provided at checkout are estimates only and are not guaranteed. Once your package has been handed over to the shipping carrier, we cannot guarantee the carrier's delivery timeframe.

Shipping Costs

Shipping costs are calculated at checkout based on your order and shipping destination.

Any free-shipping promotions will be clearly stated at the time of purchase.

Incorrect or Incomplete Addresses

Please carefully review your shipping information before submitting your order.

Dipped & Decorated is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

If you realize that your address is incorrect, please contact us as soon as possible. While we will do our best to assist, address changes cannot be guaranteed once an order has been processed or shipped.

Lost, Stolen, or Damaged Packages

Once tracking confirms that a package has been delivered to the address provided at checkout, Dipped & Decorated is not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us as soon as possible with your order number and photos of the damaged package and items so that we can determine the appropriate next steps.

If your tracking information indicates that your package is delayed or lost in transit, please contact us so we can assist you with the information available to us. Because the package is in the carrier's possession after shipment, final delivery and carrier investigations are handled by the shipping carrier.

Customer Support

If you have questions about your order, shipping, or this policy, please contact us by email.

Email: dippedanddecoratedatl@gmail.com

Business Hours: Monday–Saturday, 9:00 AM–8:00 PM

We strive to respond to all customer inquiries within 24–48 hours during our business hours. Response times may be longer during holidays, weekends, high-volume periods, or other circumstances that affect customer support availability.

Thank you for your patience, understanding, and continued support of Dipped & Decorated!